Apple shipped me a 79-pound iPhone restore equipment to repair a 1.1-ounce battery

Apple shipped me a 79-pound iPhone repair kit to fix a 1.1-ounce battery


Apple should be joking.

That’s how I felt repeatedly as I jumped by means of hoop after ridiculous hoop to interchange the battery in my iPhone Mini. A part of that was the restore course of — largely, it was how tough Apple makes it to even get there.

Final month, Apple launched its Self-Service Restore program, letting US clients repair damaged screens, batteries, and cameras on the most recent iPhones utilizing Apple’s personal elements and instruments for the primary time ever. I couldn’t wait. I’d by no means efficiently repaired a telephone — and my spouse has by no means let me reside down the one time I broke her Samsung Galaxy whereas utilizing a hair dryer to interchange the display. This time, armed with an official restore handbook and real elements, I’d make it proper.

Two Pelican cases sit on a train platform, with a tiny red iPhone 13 mini next to them for scale.

A restore station in a field — or two.
Photograph by Sean Hollister / The Verge

That Apple would even let me purchase these elements, a lot much less learn its manuals and hire its instruments, is a significant change of tempo for the corporate. For years, Apple has been lobbying to suppress right-to-repair insurance policies across the nation, with the corporate accused of doing every part it may well to maintain clients from repairing their very own telephones. It’s straightforward to see this as an enormous second for DIY advocates. However having tried the restore course of, I truly can’t suggest it in any respect — and I’ve a sneaking suspicion that Apple likes it that method.

The factor you must perceive about Apple’s dwelling restore course of is that it’s a far cry from DIY. I anticipated Apple would ship me a small field of screwdrivers, spudgers, and pliers; I personal a mini iPhone, in any case. As an alternative, I discovered two large Pelican instances — 79 kilos of instruments — on my entrance porch. I couldn’t consider simply how massive and heavy they have been contemplating Apple’s paying to ship them each methods.

I lugged these instances onto a BART prepare to San Francisco and dragged them down the streets to our workplace. Then, I set every part out on a desk and received began.

Apple’s Self-Service Restore equipment laid out on a desk.
Photograph by Sean Hollister / The Verge

Step considered one of opening an iPhone is, principally, utilizing a hefty machine to suck the display off the highest. Right here, I wasn’t microwaving a jelly-filled sock to loosen the Apple goop holding my display down. Apple allows you to hire an industrial-grade warmth station that appears like a bit of lab tools, proper right down to the large pink security dial you twist to launch the emergency-off button and the suction-cup-tipped mechanical lifting arm.

Sizzling pocket!
Photograph by Thomas Blythe / The Verge

I slip my telephone in a wonderfully sized “heating pocket” that clamps a hoop of copper across the iPhone’s band to evenly distribute the warmth and soften the seal across the display, notice in horror that I’ve invited the “Sizzling Pockets!” jingle to reside in my head rent-free, then spin a dial to lift the arm that separates the iPhone’s display from its physique.

Or, that’s the way it’s purported to work, anyhow. The heating machine threw an error code partway by means of my first try, and Apple’s handbook didn’t clarify what to do if that occurs after you’ve caught your telephone inside. So I wound up heating it twice in a row. And but, that also wasn’t fairly sufficient for my display to “instantly” pop up when the suction cup arm started to raise the glass. The handbook did cowl that state of affairs, making me spin a second hidden knob to place extra strain on the suction cup, however I began freaking out once I noticed what seemed like cracks spider throughout the display. (It turned out it was simply suction cup residue.)

Right here’s the suction cup arm.
Nonetheless by Thomas Blythe / The Verge

As soon as the display is free, I minimize by means of the softened glue holding it to the iPhone’s body with Apple’s single tiny adhesive cutter, which additionally gave me a bit of bother. The blade received caught once I wedged it beneath the corners of the display, and I needed to yank it out with out by chance sending my telephone clattering to the bottom. The equipment comes with a perfect-fit tray to carry your telephone regular and additional suction cups to carry the display with out stretching the delicate ribbon cables however nothing to carry the tray itself.

The handbook photos a technician holding the display with one hand whereas chopping adhesive with the opposite, however I additionally needed to maintain the tray to maintain it from sliding round.
Picture: Apple

Apple additionally offers a set of fancy torque drivers to be sure you don’t screw down the telephone’s tiny screws too tightly, however it’s a little bit of a chore. I will need to have dropped Apple’s extremely tiny fasteners a dozen occasions whereas eradicating the slivers of metallic that maintain the display’s ribbon cables in place, in addition to the underside speaker that Apple makes you yank to get on the battery. Presumably simply to make it tougher to restore, Apple requires three completely different screwdriver bits simply to take away the display, and none of Apple’s bits are magnetized to maintain the screws from slipping.

The torque driver has a number of swappable bits, and also you’ll want at the least three.
Photograph by Thomas Blythe / The Verge

At this level, there was nonetheless a bunch of goopy adhesive across the sides of my iPhone’s body. Whereas directions counsel it’ll simply peel off in just a few massive items if you happen to pull with tweezers (which didn’t come within the field), I gave up after 10 minutes of selecting away at tiny fuzzy blobs of glue. I used to be simply going to be including extra adhesive anyway, in any case. Later, I found this was not my greatest thought.

When it lastly lay open on the desk, I couldn’t assist however gawk in surprise at my iPhone 13 Mini’s exactly packed guts, and I noticed I used to be having enjoyable! Slicing open my telephone was a thrill. However a variety of that thrill got here from not realizing whether or not my telephone would survive surgical procedure — Apple instruments or no.

Nonetheless pictures don’t do it justice — notably not mine.
Photograph by Sean Hollister / The Verge

From there, it was time to swap out the battery. As soon as I completed cursing on the far too straightforward to tear tabs that held within the authentic lithium pack, I used Apple’s fancy battery press with a rolling arm to seat — however not squish — the brand new battery down. However I might have completed that with my fingertips; I’d have a lot somewhat had a instrument to correctly align the battery, which I needed to yank and reposition after plopping it down a millimeter too far south, or a instrument to check whether or not you’ve correctly reseated the battery and show connectors. However I’ll get to that.

Subsequent, the directions had me apply an truly useful precut adhesive sheet designed to stay my display again to the body, which was straightforward to fit into precisely the proper place and press down with my fingers. Then got here an enormous spring-loaded press (with a veritable slot machine of an arm) to shut the telephone as soon as extra. However even with the press, my display wasn’t completely flush with the body afterwards, maybe because of the additional glue I didn’t handle to take away.

Apple’s display press is a one-armed bandit.
Photograph by Thomas Blythe / The Verge

With my telephone closed up once more, I held down the facility button. Nothing. No vivid white Apple emblem — no response in any respect. For one horrible second, I noticed Apple gave me no strategy to check whether or not the battery and show connectors have been truly seated (they in all probability weren’t) and had me shut up the telephone anyhow.

Then, a forlorn hope: perhaps the alternative battery shipped empty? I scrambled across the workplace for a Lightning cable, and… my iPhone 13 Mini lastly lit up.

You can’t get Apple to validate your repair using your repaired phone — you need a separate device, an agent explained to me in chat

Sorry, Brian, you probably did your greatest.
Photograph by Sean Hollister / The Verge

However I wasn’t completed but. The one most irritating a part of this course of, after utilizing Apple’s real elements and Apple’s real instruments, was that my iPhone didn’t acknowledge the real battery as real. “Unknown Half,” flashed a warning. Apparently, that’s the case for nearly all of those elements: you’re anticipated to dial up Apple’s third-party logistics firm after the restore to allow them to validate the half for you. That’s a course of that entails having a completely separate laptop and a Wi-Fi connection since it’s a must to reboot your iPhone into diagnostics mode and provides the corporate distant management. Which, after all, defeats a bunch of the explanations you’d restore your individual gadget at dwelling!

And, if I’m telling you the reality, the second most irritating half didn’t happen through the restore both. If it have been simply me, I’d have aborted the complete course of earlier than Apple ever shipped 79 kilos of kit to my dwelling.

It will be an understatement to say that Apple has a historical past of resisting right-to-repair efforts. Earlier than the iPhone, changing a battery was sometimes as straightforward as inserting a thumbnail to pop off your telephone’s again cowl; afterwards, telephones largely turned tough to even open with out specialised instruments, which arguably pushed clients to interchange their completely good units once they might need solely wanted a brand new display or battery. Additionally see: batterygate.

Lately, the corporate has actively lobbied in opposition to right-to-repair laws in at the least 20 states, sneakily pushing California, as one instance, to postpone its invoice. (The invoice died in committee once more this very week.) Apple cracked down on unauthorized repairs by throwing warnings and even disabling options if you happen to restore telephones with non-“real” elements, although it walked a few of that again after an outcry. And it put collectively a contract for indie restore retailers that was reportedly so invasive, many refused to signal it.

So, it didn’t shock me when Apple’s press launch about this system warned “the overwhelming majority of shoppers” away from their very own repairs, or once I wanted to enter my telephone’s IMEI to show I owned my telephone, or how I needed to enter a six-digit code to show I learn the restore handbook, which not solely suggests you want three pages price of instruments but additionally a jar of sand in case your battery catches fireplace — considered one of many not strictly needed gadgets that don’t include the equipment. Apple additionally solely contains directions on methods to use its personal particular instruments for repairs, so a extra low-key or cheap DIY strategy is off the desk.

What shocked me was the worth tag.

  • $69 for a brand new battery — the identical worth the Apple Retailer costs for a battery alternative, besides right here I get to do all of the work and assume all the chance.
  • $49 to hire Apple’s instruments for per week, greater than wiping out any refund I’d get for returning the outdated used half.
  • A $1,200 bank card maintain for the toolkit, which I’d forfeit if the instruments weren’t returned inside seven days of supply.

Let’s be clear: it is a ridiculous quantity of danger for the typical one that simply desires to place a brand new battery of their telephone. And it’s frankly bizarre for Apple to insist on you masking the complete worth of the instruments. “It’s not like while you hire a automobile they make you place down $20,000 as a security deposit,” my colleague Mitchell Clark factors out.

I must also point out the Pelican instances landed at my door two days earlier than the battery arrived, so I solely had 5 days to do the job earlier than that $1,200 deadline.

The fine print basically says I have seven days to return the toolkit or I might be out twelve hundred bucks.

My procuring cart. Get a load of the high quality print.
Screenshot by Sean Hollister / The Verge

The extra I give it some thought, the extra I notice Apple’s Self-Service Restore program is the proper strategy to make it appear like the corporate helps right-to-repair insurance policies with out truly encouraging them in any respect. Apple can say it’s giving shoppers entry to every part, even the identical instruments its technicians use, whereas scaring them away with excessive costs, complexity, and the chance of dropping a $1,200 deposit. This fashion, Apple will get credit score for strolling you thru an 80-page restore, as a substitute of constructing telephones the place — say — you don’t have to take away the telephone’s most delicate elements and two various kinds of safety screws simply to interchange a battery.

To me, these large Pelican instances are the proof. It will price Apple a fortune to ship 79 kilos of kit to particular person properties all around the nation, even with company reductions. The Verge is clearly far, far smaller than Apple, however it will price us upwards of $200 simply to return these instances to their sender. But Apple presents free transport each instructions together with your $49 rental, plus a devoted assist crew to validate your elements and facilitate returns. (Although, apparently, it doesn’t do the latter anyplace close to its Silicon Valley HQ: once I took the assist crew up on its supply of selecting up my battery, they advised me they didn’t have a driver inside 250 miles of my location, and I ought to simply drop it off on the nearest Dwelling Depot.)

I don’t assume Apple expects anybody to significantly take it up on the supply of self-service restore kits. It stacked the deck in favor of taking your telephone to an Apple Retailer, the place it may well tempt you to purchase one thing new as a substitute. The true victory will come months or years down the highway, although. That’s when Apple can inform legislators it tried to provide right-to-repair advocates what they needed — however that buyers overwhelmingly determined Apple is aware of greatest.


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